Refund Policy –, LLC

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Refund Policy


At it is our goal to ensure that you are 100% satisfied with your product purchase. However, occasionally you may choose a product that may not work for you. If you need to return an item, please submit an online RETURN AUTHORIZATION REQUEST along with reviewing our return policy listed below.


Items that are eligible for a return MUST be returned within 30 days of receipt for a full refund, NO EXCEPTIONS. They must be returned at the customers expense in their original packaging and meet the following conditions:

  • Products must be clean in brand new condition unused with no cracks, scratches, dirty or marked tires, or any indications of usage. 
  • A return authorization must be requested from within 30 days of the delivery of the product.

The following list of products are NON-RETURNABLE:

  • Lift Chairs with custom fabrics and/or heat and massage
  • Ultralightweight rigid frame wheelchairs
  • Rehab Shower and/or Commode Chairs
  • Custom Made Orders of any kind
  • Any Personal Hygiene items
  • Bath Safety Equipment
  • Wheelchair Cushions
  • Custom Wheelchairs
  • Sport Wheelchairs
  • Adaptive Strollers
  • Wheelchair Scales
  • Wheelchair Backs
  • Open-Box Items
  • Hospital Beds
  • Mattresses
  • Handcycles


The following list of products require a 15% RESTOCKING FEE: 

  • Power wheelchairs
  • Mobility Scooters
  • Volume Sales
  • Vehicle Lifts
  • Patient Lifts
  • Lift Chairs
  • Parts

All returned products require a Return Authorization number. Returns received without this RA number will not be credited. The easiest way to request an RA number is by completing our easy online request.

You may also call us at 1-855-534-5377 or email us at to request an RA number. Please include your order number, name and the item number you are returning. 

PLEASE NOTE: Products returned without an RA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by, LLC

Return Shipping

Return freight is the customer's responsibility. We are happy to help you determine which shipping method to use once you have requested and have received your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address,, LLC reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, may institute additional fees per missed scheduled pickup.

Cancelled Orders

Orders cancelled after the item has shipped are subject to our standard return/shipping policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.


Once your returned item is received,, LLC will issue a credit to the credit card used for the purchase. Please allow up to 30 business days for your credit to be issued. If you have any questions concerning your refund, or if your item is defective or was damaged in shipping please call customer service at 1-855-534-5377 or email us at